1. Who We Are
Instant Online Success is a PPC and digital marketing agency based in Manchester, England. We are the data controller responsible for your personal information.
2. What Information We Collect
We may collect the following types of personal information:
- Contact information: your name, email address, phone number and business name when you complete our contact form or enquire about our services.
- Communication data: records of your correspondence with us by email, phone or post.
- Usage data: information about how you use our website, including pages visited, time spent and referring URLs, collected via Google Analytics and similar tools.
- Cookies: small text files placed on your device to help us understand site usage. See Section 8 for details.
- Client account data: if you become a client, we may hold billing details, campaign performance data and account credentials relevant to the services we manage on your behalf.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotations
- Deliver our PPC management and digital marketing services
- Manage invoicing, billing, and payments
- Improve our website and understand how visitors use it
- Send service-related communications (such as campaign reports and updates)
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:
- Contract: processing is necessary to perform the services you have engaged us to provide.
- Legitimate interests: processing is necessary for our legitimate business interests (e.g. responding to enquiries and improving our website), provided those interests are not overridden by your rights.
- Legal obligation: processing is necessary to comply with a legal obligation (e.g. financial record-keeping).
- Consent: where you have provided explicit consent, for example to receive marketing communications.
5. How Long We Keep Your Information
- Enquiry data: retained for up to 2 years from last contact.
- Client data: retained for 7 years from the end of the client relationship, as required by HMRC financial record-keeping rules.
- Analytics data: retained in accordance with Google Analytics default retention settings (26 months).
6. Who We Share Your Information With
We may share your information with trusted third parties solely to deliver our services, including:
- Google LLC: for Google Ads management, Google Analytics and Google Workspace
- Meta Platforms, Inc.: for Facebook and Instagram advertising management
- Accounting software providers: for invoicing and financial records
All third parties are required to handle your data in accordance with applicable data protection law.
7. Your Rights
Under UK GDPR, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: ask us to correct inaccurate or incomplete data
- Erasure: ask us to delete your personal data in certain circumstances
- Restriction: ask us to restrict how we use your data
- Portability: receive your data in a structured, machine-readable format
- Object: object to us processing your data based on legitimate interests
- Withdraw consent: where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at info@instantonlinesuccess.co.uk. We will respond within one month.
You also have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to distinguish you from other users, improve your experience, and analyse site traffic. The main cookies we use are:
- Google Analytics (_ga, _gid): anonymous usage statistics to help us understand how visitors use the site
- Google Ads: conversion tracking to measure the performance of our own advertising
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our site.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All data transmitted via our website is encrypted using SSL/TLS.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: